Month: December 2018

Month: December 2018

Change Advisory Board itil, information technology infrastructure library
December 28, 2018 ITIL IT Support KCH Jobs

Change Advisory Board itil, information technology infrastructure library   Change Manager (VITAL)  One or more of  Customer/User  User Manager  Developer/Maintainer  Expert/Consultant  Contractor  CAB considers the 7 Rs 

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ITSCM – what? itil, information technology infrastructure library
December 28, 2018 ITIL IT Support KCH Jobs

ITSCM – what? itil, information technology infrastructure library   IT Service Continuity Management  Ensures resumption of services within agreed timescale  Business Impact Analysis informs decisions about resources  E.g. Stock Exchange can’t afford

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Types of SLA itil, information technology infrastructure library
December 28, 2018 ITIL IT Support KCH Jobs

Types of SLA itil, information technology infrastructure library   Service-based  All customers get same deal for same services  Customer-based  Different customers get different deal (at different cost)  Multi-level  These involve

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Service Transition itil, information technology infrastructure library
December 28, 2018 ITIL IT Support KCH Jobs

Service Transition itil, information technology infrastructure library   Build  Deployment  Testing  User acceptance Good service transition   Set customer expectations  Enable release integration  Reduce performance variation  Document and reduce

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Service Catalogue itil, information technology infrastructure library
December 28, 2018 ITIL IT Support KCH Jobs

Service Catalogue itil, information technology infrastructure library  Service Level Management  Service Level Agreement  Operational Level Agreements  Internal  Underpinning Contracts  External Organisation  Supplier Management  Can be an annexe to

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Data-Information-Knowledge-Wisdom itil, information technology infrastructure library
December 28, 2018 ITIL IT Support KCH Jobs

Data-Information-Knowledge-Wisdom itil, information technology infrastructure library  Change Management – or what we all get wrong!  Respond to customers changing business requirements  Respond to business and IT requests for change that will align the

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Key Concepts itil, information technology infrastructure library
December 28, 2018 ITIL IT Support KCH Jobs

Key Concepts itil, information technology infrastructure library   Incident  Unplanned interruption to an IT service or an unplanned reduction in its quality  Work-around  Reducing or eliminating the impact of an incident without

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ITIL On-A-Page Reference Guide
December 4, 2018 ITIL IT Support KCH Jobs

ITIL on a page ITIL course one page [ Click on Image to view in original size ] ITIL On-A-Page Reference Guide [ Click on Image to view in original size ]

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