IT
Kuwait Career Hub
Month: December 2018
Month: December 2018
Change Advisory Board itil, information technology infrastructure library
Change Advisory Board itil, information technology infrastructure library Change Manager (VITAL) One or more of Customer/User User Manager Developer/Maintainer Expert/Consultant Contractor CAB considers the 7 Rs
Read MoreITSCM – what? itil, information technology infrastructure library
ITSCM – what? itil, information technology infrastructure library IT Service Continuity Management Ensures resumption of services within agreed timescale Business Impact Analysis informs decisions about resources E.g. Stock Exchange can’t afford
Read MoreTypes of SLA itil, information technology infrastructure library
Types of SLA itil, information technology infrastructure library Service-based All customers get same deal for same services Customer-based Different customers get different deal (at different cost) Multi-level These involve
Read MoreService Transition itil, information technology infrastructure library
Service Transition itil, information technology infrastructure library Build Deployment Testing User acceptance Good service transition Set customer expectations Enable release integration Reduce performance variation Document and reduce
Read MoreService Catalogue itil, information technology infrastructure library
Service Catalogue itil, information technology infrastructure library Service Level Management Service Level Agreement Operational Level Agreements Internal Underpinning Contracts External Organisation Supplier Management Can be an annexe to
Read MoreData-Information-Knowledge-Wisdom itil, information technology infrastructure library
Data-Information-Knowledge-Wisdom itil, information technology infrastructure library Change Management – or what we all get wrong! Respond to customers changing business requirements Respond to business and IT requests for change that will align the
Read MoreKey Concepts itil, information technology infrastructure library
Key Concepts itil, information technology infrastructure library Incident Unplanned interruption to an IT service or an unplanned reduction in its quality Work-around Reducing or eliminating the impact of an incident without
Read MoreITIL On-A-Page Reference Guide
ITIL on a page ITIL course one page [ Click on Image to view in original size ] ITIL On-A-Page Reference Guide [ Click on Image to view in original size ]
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