7 Steps to Improvement itil, information technology infrastructure library

7 Steps to Improvement itil, information technology infrastructure library
October 7, 2016 Comments Off on 7 Steps to Improvement itil, information technology infrastructure library ITIL IT Support KCH Jobs

7 Steps to Improvement itil, information technology infrastructure library 

ITIL Roles
Process Owner
Ensures Fit for Purpose

Process Manager
Monitors and Reports on Process

Service Owner
Accountable for Delivery

Service Manager
Responsible for initiation, transition and maintenance.  Lifecycle!

More Roles itil, information technology infrastructure library 

Business Relationship Manager

Service Asset & Configuration
Service Asset Manager
Service Knowledge Manager
Configuration Manager
Configuration Analyst
Configuration Librarian
CMS tools administrator

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