Data-Information-Knowledge-Wisdom itil, information technology infrastructure library

Data-Information-Knowledge-Wisdom itil, information technology infrastructure library
December 28, 2018 Comments Off on Data-Information-Knowledge-Wisdom itil, information technology infrastructure library ITIL IT Support KCH Jobs
Data-Information-Knowledge-Wisdom itil, information technology infrastructure library 

Change Management – or what we all get wrong!

Respond to customers changing business requirements

Respond to business and IT requests for change that will align the services with the business needs

Roles

Change Manager

Change Authority

Change Advisory Board (CAB)

Emergency CAB (ECAB)

80% of service interruption is caused by operator error or poor change control (Gartner)

Change Types

Normal

Non-urgent, requires approval

Standard

Non-urgent, follows established path, no approval needed

Emergency

Requires approval but too urgent for normal procedure


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