Event Management itil, information technology infrastructure library

Event Management itil, information technology infrastructure library
October 7, 2016 Comments Off on Event Management itil, information technology infrastructure library ITIL IT Support KCH Jobs
Event Management itil, information technology infrastructure library 


3 Types of events
Information
Warning
Exception

Can we give examples?

Need to make sense of events and have appropriate control actions planned and documented

Request Fulfillment

Information, advice or a standard change

Should not be classed as Incidents or Changes

Can we give more examples?

Problem Management
Aims to prevent problems and resulting incidents
Minimises impact of unavoidable incidents
Eliminates recurring incidents
Proactive Problem Management
Identifies areas of potential weakness
Identifies workarounds
Reactive Problem Management
Identifies underlying causes of incidents
Identifies changes to prevent recurrence

Access Management
Right things for right users at right time
Concepts
Access
Identity (Authentication, AuthN)
Rights (Authorisation, AuthZ)
Service Group
Directory

Tags
About The Author