Functions in Service Operation itil, information technology infrastructure library

Functions in Service Operation itil, information technology infrastructure library
October 7, 2016 Comments Off on Functions in Service Operation itil, information technology infrastructure library ITIL IT Support KCH Jobs
Functions in Service Operation itil, information technology infrastructure library 


Service Desk

Technical Management

IT Operations Management

Applications Management

Incident Management

Deals with unplanned interruptions to IT Services or reductions in their quality

Failure of a configuration item that has not impacted a service is also an incident (e.g. Disk in RAID failure)

Reported by:

Users

Technical Staff

Monitoring Tools

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