Service Operation Service Operation Processes in ITIL – ITIL Course

Service Operation Service Operation Processes in ITIL – ITIL Course
May 24, 2019 Comments Off on Service Operation Service Operation Processes in ITIL – ITIL Course ITIL IT Support KCH Jobs
Service Operation

Service Operation Processes

Service Operation Processes
Introduction
The purpose of Service Operation is to enable effectiveness and efficiency in delivery and support of IT services.
The processes thatsupport this goal are:
•   Event Management
•   Incident Management
•   Problem Management
•   Request Fulfillment
•   Access Management
Incident  Management,  Request  Fulfillment  and  Access  Management  are primarily carried out by the Service Desk, with Event Management and Problem Management as primarily “backof-house” processes.





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