Service Strategy Service Strategy Process in ITIL – ITIL Course

Service Strategy Service Strategy Process in ITIL – ITIL Course
May 23, 2019 Comments Off on Service Strategy Service Strategy Process in ITIL – ITIL Course ITIL IT Support KCH Jobs
Service Strategy
Service Strategy Process     

Main Activities
The Service Strategy Process clearly defines the steps that should be taken before execution to minimize potential risks.
Explanation of activities:
•   Define the market to understand the customers and the opportunities
•   Develop offerings to define which services should be offered
•   Develop strategic assets to offer superior value throughservices
•              Prepare for execution to specify the Service Portfolio and the requirements for other   lifecycles,   namely   Servic Design,   Servic Transition   and   Service Operation
Service Managementas a Strategic Asset
Strategic  assets  are  a  set  of  distinct  capabilities  in  offering  superior  value  to customers throughservices and provide the basis for:
•   Distinctive performance
•   Core competence
•   Qualifications to participate in business opportunities
Service Management is a strategic asset because it constitutes the core capabilities for  Servic Providers.   The   idea   of  strategic   assets   is  important   because   it encourages IT organizations to think of Service Management as an investment.
Service StrategyProcesses
The processes included in the Service Strategy Lifecycle phase are:
 Financial Management for IT Services
 Service Portfolio Management
 Demand Management
These processes work together to enable an IT organization to maximize the value of services beingprovided to customers and to provide the quality information required to make investment decisions regarding IT.


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