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Tag: Service Strategy
Tag: Service Strategy
Service Strategy Index content in ITIL – ITIL Course
Service Strategy Introduction Service Strategy Process Service Portfolio Management
Read MoreService Strategy Business Relationship Management in ITIL – ITIL Course
Service Strategy Business Relationship Management Purpose The purpose of the businessrelationship managementprocess is two-fold: • To establish and maintain a business relationship between the service provider and the customer based on understanding the customer and its business needs.
Read MoreService Strategy Financial Management in ITIL – ITIL Course
Service Strategy Financial Management The Financial Management process provides cost effective management and control ofIT assets and financial resources used in providing IT services. Purpose The purpose of financial management for IT services is to secure the
Read MoreService Strategy Demand Management in ITIL – ITIL Course
Service Strategy Demand Management Purpose and Objectives The purpose of Demand Management is to assist the IT Service Provider in understanding and influencing customer demand for services, and the provision of capacity to meet these demands. Objectives
Read MoreService Strategy Service Portfolio Management in ITIL – ITIL Course
Service Strategy Service Portfolio Management Purpose Service Portfolio Management (SPM) prioritizes investments and improves the allocation of resources. The purpose of service portfolio management is to ensure that the service provider has the
Read MoreService Strategy Service Strategy Process in ITIL – ITIL Course
Service Strategy Service Strategy Process Main Activities The Service Strategy Process clearly defines the steps that should be taken before execution to minimize potential risks. Explanation of activities: • Define the market – to understand the
Read MoreService Strategy Introduction in ITIL – ITIL Course
Service Strategy Introduction A strategy outlines the future potentialof investment and defines the outcomes. It is made to answer the Who, Why, What, Where, When and How questions. A strategy is deemed successful when
Read Moreitil, information technology infrastructure library Service Assets
itil, information technology infrastructure library Service AssetsResourcesThings you buy or pay forIT Infrastructure, people, moneyTangible AssetsCapabilitiesThings you growAbility to carry out an activityIntangible assetsTransform resources into Services
Read Moreitil, information technology infrastructure library Service Strategy
itil, information technology infrastructure library Service StrategyWhat are we going to provide?Can we afford it?Can we provide enough of it?How do we gain competitive advantage?PerspectiveVision, mission and strategic goalsPositionPlanPatternMust fit organisational culture
Read MoreWhat is ITIL ? Information Technology Infrastructure Library
What is ITIL ? Information Technology Infrastructure Library ITIL is a Framework / guideline or collection of best practices to manage IT services. ITIL® (the Information Technology Infrastructure Library) is concerned with matching IT service
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