Tag: Service Strategy

Tag: Service Strategy

Service Strategy Index content in ITIL – ITIL Course
May 23, 2019 ITIL IT Support KCH Jobs

Service Strategy Introduction                                                                                                Service Strategy Process                                                                                Service Portfolio Management                                                    

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Service Strategy Business Relationship Management in ITIL – ITIL Course
May 23, 2019 ITIL IT Support KCH Jobs

Service Strategy Business Relationship Management  Purpose The purpose of the businessrelationship managementprocess is two-fold: •              To  establish  and  maintain  a  business  relationship   between  the  service provider  and  the  customer  based  on  understanding  the  customer  and  its business needs.

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Service Strategy Financial Management in ITIL – ITIL Course
May 23, 2019 ITIL IT Support KCH Jobs

Service Strategy Financial Management The Financial Management process provides cost effective management and control ofIT assets and financial resources used in providing IT services. Purpose The purpose  of financial  management  for IT services  is to secure  the

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Service Strategy Demand Management in ITIL – ITIL Course
May 23, 2019 ITIL IT Support KCH Jobs

Service Strategy Demand Management Purpose and Objectives The purpose of Demand Management is to assist the IT Service Provider in understanding  and influencing  customer  demand  for services,  and the provision  of capacity to meet these demands. Objectives

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Service Strategy Service Portfolio Management in ITIL – ITIL Course
May 23, 2019 ITIL IT Support KCH Jobs

Service Strategy Service Portfolio Management            Purpose Service  Portfolio  Management   (SPM)  prioritizes  investments   and  improves  the allocation of resources. The purpose of service portfolio management  is to ensure that the service provider has the

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Service Strategy Service Strategy Process in ITIL – ITIL Course
May 23, 2019 ITIL IT Support KCH Jobs

Service Strategy Service Strategy Process      Main Activities The Service Strategy Process clearly defines the steps that should be taken before execution to minimize potential risks. Explanation of activities: •   Define the market – to understand the

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Service Strategy Introduction in ITIL – ITIL Course
May 23, 2019 ITIL IT Support KCH Jobs

Service Strategy Introduction       A strategy outlines the future potentialof investment and defines the outcomes. It is made to answer the Who, Why, What, Where, When and How questions. A strategy is deemed successful when

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itil, information technology infrastructure library Service Assets
October 7, 2016 ITIL IT Support KCH Jobs

itil, information technology infrastructure library Service AssetsResourcesThings you buy or pay forIT Infrastructure, people, moneyTangible AssetsCapabilitiesThings you growAbility to carry out an activityIntangible assetsTransform resources into Services

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itil, information technology infrastructure library Service Strategy
October 7, 2016 ITIL IT Support KCH Jobs

itil, information technology infrastructure library Service StrategyWhat are we going to provide?Can we afford it?Can we provide enough of it?How do we gain competitive advantage?PerspectiveVision, mission and strategic goalsPositionPlanPatternMust fit organisational culture

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What is ITIL ? Information Technology Infrastructure Library
September 21, 2016 ITIL IT Support KCH Jobs

What is ITIL ? Information Technology Infrastructure Library ITIL is a Framework / guideline or collection of best practices to manage IT services. ITIL® (the Information Technology Infrastructure Library) is concerned with matching IT service

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