What are the ITIL functions? ITIL Course

What are the ITIL functions? ITIL Course
May 22, 2019 Comments Off on What are the ITIL functions? ITIL Course ITIL IT Support KCH Jobs

ITIL Functions :

Function is a team or a group of people who perform a set of activities.


ITIL v3 defines four functions as 
Service Desk, 
Application management, 
Technical Management, and 
Operations Management.


4 ITIL v3 Functions

Service desk :
This is a function who will be the first point or single point of contact for end user issues.



Application management :
This is a function who will manage the application development and maintenance issues.



Technical management :
This is a function who will manage the technical expertise for the ITSM processes and operations.



Operations management :
This is a function who will manage the day to day operations with respect to IT operations control and IT facilities management.

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